Case studies

Real projects. Measured results.

See how operations, support, legal and finance teams use Northlane to put AI to work, with numbers taken from the systems they run on.

Book an AI audit

A red torii gate standing in a lush forest during a light rain shower

Real impact

“We didn’t replace anyone. Northlane helped us give twelve people back the part of their week they used to spend copying numbers between screens.”

Dana Okafor

VP Operations, Halden Logistics

Hand-offs

41%

Fewer manual hand-offs after automation

Month-end

3×

Faster close, nine days down to three

Incidents

0

Data incidents across all client projects

Two people sandboarding down a steep sand dune under a clear blue sky

Real impact

“They found three processes worth automating on our first call. Two of them were live within six weeks, and our front desk finally has time for patients again.”

Priya Raman

COO, Brightline Health

Intake time

52%

Less time spent on patient intake

Payback

3 mo

To recover the full project cost

Adoption

94%

Of front-desk staff using it every day

A modern building with a geometric facade and a patterned glass upper section

Real impact

“The agent answers the easy questions instantly, so our team has time for the hard ones. Customers noticed the difference before we told them.”

Marcus Lindqvist

Head of Support, Lumio

Resolved

62%

Of tickets resolved without a human

Response

4×

Faster first response time

Satisfaction

+12

Point increase in customer satisfaction

A red torii gate standing in a lush forest during a light rain shower

Real impact

“We didn’t replace anyone. Northlane helped us give twelve people back the part of their week they used to spend copying numbers between screens.”

Dana Okafor

VP Operations, Halden Logistics

Hand-offs

41%

Fewer manual hand-offs after automation

Month-end

3×

Faster close, nine days down to three

Incidents

0

Data incidents across all client projects

Two people sandboarding down a steep sand dune under a clear blue sky

Real impact

“They found three processes worth automating on our first call. Two of them were live within six weeks, and our front desk finally has time for patients again.”

Priya Raman

COO, Brightline Health

Intake time

52%

Less time spent on patient intake

Payback

3 mo

To recover the full project cost

Adoption

94%

Of front-desk staff using it every day

A modern building with a geometric facade and a patterned glass upper section

Real impact

“The agent answers the easy questions instantly, so our team has time for the hard ones. Customers noticed the difference before we told them.”

Marcus Lindqvist

Head of Support, Lumio

Resolved

62%

Of tickets resolved without a human

Response

4×

Faster first response time

Satisfaction

+12

Point increase in customer satisfaction

Book your free AI audit with Northlane.

Tell us a little about your team and the work that eats your week. A senior consultant will reply within one business day with a time for a free 30-minute audit call.

Prefer to talk?

hello@northlane.ai

UK +44 20 7946 0958

US +1 (646) 555-0142

Book your free AI audit with Northlane.

Tell us a little about your team and the work that eats your week. A senior consultant will reply within one business day with a time for a free 30-minute audit call.

Prefer to talk?

hello@northlane.ai

UK +44 20 7946 0958

US +1 (646) 555-0142

Book your free AI audit with Northlane.

Tell us a little about your team and the work that eats your week. A senior consultant will reply within one business day with a time for a free 30-minute audit call.

Prefer to talk?

hello@northlane.ai

UK +44 20 7946 0958

US +1 (646) 555-0142

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